Responsible Gaming at Wiz Slots NZ

Responsible Gambling at Wiz Slots

Gambling is meant to be enjoyable. For most people, playing pokies or joining a live table is a form of entertainment, something done for fun with money they can afford to spend. But we also know that for some people, gambling can stop being fun and start causing real harm. At Wiz Slots, we take that seriously.

This page explains the tools we provide to help you stay in control, the signs that gambling may be becoming a problem, and where to find support if you or someone you care about needs it. There is no promotion here, no bonuses, no pressure. Just straightforward, honest information.

You must be 18 or older to play at Wiz Slots. If you are under 18, please leave now.

Our Commitment to Safer Gambling

We are operated by BV (Gibraltar) Limited and licensed under Gibraltar remote gambling licences RGL 001 and RGL 014, regulated by the Gibraltar Gambling Commissioner. As part of our licence obligations, and because it is simply the right thing to do, we maintain a range of responsible gambling tools that every player can access at any time through their account settings.

These tools are free to use, available around the clock, and take effect promptly. You do not need to explain yourself or justify your decision to use them. Choosing to set a limit or take a break is a sign of good self-awareness, not weakness.

Safer Gambling Tools

Deposit Limits

A deposit limit lets you cap the total amount you can add to your Wiz Slots account over a set time period: daily, weekly, or monthly. Once your limit is reached, no further deposits are accepted until the period resets.

Setting a deposit limit before you start playing is one of the most effective ways to keep your gambling within a budget you are comfortable with. You can set or lower a limit at any time and it takes effect immediately. If you want to increase a limit, we apply a cooling-off period before the higher limit becomes active. This gives you time to reconsider.

Loss Limits

A loss limit caps how much you can lose over a chosen period. Once your losses reach the limit you have set, your ability to place further bets is paused until the period ends. Like deposit limits, reductions take effect straight away, while increases require a waiting period.

Loss limits are particularly useful if you find it hard to stop once you are chasing losses. Having a hard boundary that the system enforces on your behalf removes the temptation to override your own better judgement in the moment.

Session Time Limits

It is easy to lose track of time when you are playing pokies. A session time limit lets you set a maximum amount of time for a single play session. When you reach that limit, you will receive a notification and, depending on your settings, be logged out automatically.

Pairing a time limit with a loss limit is a practical combination that keeps both your clock and your spend in check.

Reality Checks

A reality check is a periodic reminder that appears on screen while you are playing. It shows you how long you have been logged in and, in some cases, a summary of your activity during that session. You choose how frequently the reminder appears: every 15 minutes, 30 minutes, or another interval that suits you.

Reality checks are a gentle prompt to pause and ask yourself: am I still enjoying this, and is this still within my budget? If the honest answer to either question is no, that is useful information.

Self-Exclusion

Self-exclusion is available if you feel you need a break from gambling, whether that is a short-term cooling-off period or a longer commitment to stop altogether. When you self-exclude, your account is suspended for your chosen duration. You will not be able to log in, deposit, or play during that period.

Options range from short breaks of 24 hours or a few days through to longer periods of months or years, as well as a permanent exclusion option. We strongly encourage you to choose a timeframe that genuinely reflects what you need, not the shortest one available.

To request self-exclusion, contact our support team via live chat or email at any time, 24 hours a day, seven days a week. Our team will process your request promptly and without judgement.

You can also register with Gambling Helpline NZ on 0800 654 655, who can assist you with self-exclusion across multiple platforms simultaneously.

Account Cooling-Off and Closure

If you want to take a break without a full self-exclusion, you can request a temporary account cooling-off period. Alternatively, if you decide you would like to close your account permanently, our support team can action that request. Any funds remaining in your account at the time of closure will be returned to you after standard KYC checks are completed.

Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts dramatically. More often it creeps in gradually, and the signs can be easy to rationalise or minimise. Here are some of the most common warning signs to be aware of, both for yourself and for people you care about.

If any of these sound familiar, please reach out for help. Acknowledging a problem is a significant and courageous first step, and support is available right now.

Getting Help in New Zealand

New Zealand has dedicated, free services staffed by trained professionals who understand gambling harm. You do not need to be in crisis to call. If gambling is starting to worry you at all, these services are there for you.

Gambling Helpline NZ

Phone: 0800 654 655 (free, 24 hours a day, 7 days a week)

The Gambling Helpline provides confidential support for anyone affected by gambling, including family members and people close to someone who is gambling harmfully. Trained counsellors can help you think through your situation, work out next steps, and connect you with local services including free face-to-face counselling if that is what you need.

Calling costs nothing. You do not need to give your name. You can call for yourself or for someone you are concerned about.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling and support services across New Zealand, including face-to-face sessions, group support, and online resources. Their services are available to people who gamble as well as their families and whanau. You can find them through the Gambling Helpline or via the Ministry of Health's service directory.

Lifeline Aotearoa

Phone: 0800 543 354

If gambling harm is contributing to feelings of depression, anxiety, or thoughts of self-harm, Lifeline provides free 24/7 crisis support across Aotearoa New Zealand.

Advice for Parents and Whanau

If you share a device or a home with someone under 18, please take steps to ensure they cannot access your Wiz Slots account. Keep your login credentials private, log out after every session, and consider parental controls on shared devices. Gambling is strictly for adults aged 18 and over.

If you are worried that a family member or someone close to you is gambling too much, the Gambling Helpline (0800 654 655) can offer guidance and support for you too. Gambling harm affects whole families, not just the person gambling, and you deserve support just as much as they do.

A Final Word

We want everyone who plays at Wiz Slots to have a genuinely good time. The tools and resources on this page exist because we mean that. Please use them. Set limits before you play. Check in with yourself regularly. And if something ever does not feel right, reach out, to us, or to the professionals listed above.

Gambling Helpline NZ: 0800 654 655, free, confidential, available 24/7.

You must be 18 or older to hold an account with Wiz Slots. Please gamble responsibly.

Responsible Gambling